English for job

Making a sale (upselling)

Cashier:	I see you've chosen some nice blouses from our fall line. Are you aware of our promotion today?
Customer:	No, actually, I'm not.
Cashier:	All men's and lady's fall tops are on buy one get one free.
Customer:	Oh, that's great.
Cashier:	Would you like to look around some more? There are some great men's dress shirts at the back of the store.
Customer:	No thank you. I can't shop for my husband. He never likes what I pick out for him.
Cashier:	(laughs) So, just these two blouses today then?
Customer:	Yes, that's all for today.

Handling a complaint

Cashier:	How was your meal today?
Customer:	Well, the food was good as it always is. We were a bit disappointed in the service tonight, though.
Cashier:	Oh, I'm sorry to hear that. Would you like to fill out a comment card? Or I could get a manager for you.
Customer:	That's okay. We know it's your peak time. We usually try to come a little earlier before the rush.
Cashier:	Well, I'd like to make it up to you. I'm going to give you a discount today. I'll take your drinks and dessert off the bill.
Customer:	Oh, that would be nice. Thank you.
Cashier:	No, thank you. Your satisfaction is important to us. Here's a coupon for your next visit. Please come again.
	Thank you. We will. Sample Cash transaction Cashier: Hello. Is this everything for you today? Customer: Yes. Just a few items today. Cashier: Did you find everything you were looking for? Customer: Yes, thank you. Cashier: Okay. Your total comes to $8.70. (say "eight seventy" or "eight dollars and seventy cents") Customer: Can you break a fifty? I'm afraid I don't have anything smaller. Cashier: No problem. From fifty..$41.30 is your change. (say "forty-one thirty" or "forty-one dollars and thirty cents") Customer: Thank you. Cashier: Thank you. See you again. Sample Credit Card transaction Cashier: Here is your order, sir. Two pepperoni pizzas. Will there be anything else? Customer: No, that's great thanks. Cashier: Okay. Will that be cash or charge today? Customer: Charge. Cashier: Okay. Please swipe your card in the machine...Sorry, can you try again please. Customer: Is there a problem with my card? Cashier: No, it's going through fine this time. I'll just need you to sign here, please. Customer: There you go. Cashier: Thank you Mr. Bates. Enjoy your pizza!